Delete your account in the app
- Sign in to EasyKids2Go.
- Open Settings.
- Select Account, then Delete Account.
- Confirm the request and enter your password inside the app.
When the request succeeds, your account access is disabled, active sessions and device tokens are revoked, and identifying profile data such as your name, email, phone number, address, avatar and account credentials is removed or anonymized. Your private message content and account files are also removed where the service can safely do so.
For safety, a parent cannot delete an account while a linked child is in active custody. A driver must first finish an active shift or trip. Try again after the active safety condition has ended.
Request deletion without the app
If you cannot sign in, email easykids2go@gmail.com with the subject Delete my EasyKids2Go account.
Include your full name, the email address or phone number used for the account, your role (parent, driver or administrator), and the transportation company connected to your account. We may ask for additional information to verify that the account belongs to you. We respond to verified requests within 30 days.
Delete specific data without closing your account
You may request correction or deletion of specific personal data without deleting your entire account. Email easykids2go@gmail.com with the subject EasyKids2Go data deletion request and identify the data you want reviewed.
We will verify your identity and explain any information that must remain temporarily for child safety, an active transportation service, another authorized guardian, legal compliance, fraud prevention or a dispute.
What may be kept after deletion
Deletion removes your active account and profile. Limited records may be retained only for the periods and reasons described in the EasyKids2Go Privacy Policy:
| Data | What happens |
|---|---|
| Deletion and limited account audit record | May be retained for up to 12 months after the deletion request. |
| GPS location data | Retained for up to 90 days after trip completion. |
| Trip, custody and signature records | Retained for up to 3 years for safety, liability and compliance. |
| In-app message records | May be retained for up to 12 months where not already erased with the account. |
| Server and security logs | Retained for up to 90 days. |
| Payment and transaction records | Retained only as required by applicable tax and financial laws. |
Records that must remain are restricted to the applicable safety, legal, accounting or security purpose. A child's transportation record may also remain available to the transportation company or another authorized guardian even after one adult deletes their own account.
Questions
Contact easykids2go@gmail.com or write to EASYKIDS2GO LLC, 82 Wendell Ave., Ste 100, Pittsfield, MA 01201.